Terms & Conditions - United SK8S

Terms & Conditions

  1. These terms
    1. What these terms cover. These are the terms and conditions on which we supply our roller skating services to you. United SK8S places great importance on providing a fun, safe, enjoyable, and enriching environment for all of our guests. We ask that the high standards set by us are complied with by all persons who attend our roller skating events and it is a condition of entry into our events that you comply with these terms and conditions.
    2. What you should read them. Please read these terms carefully before you purchase your ticket from us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms please contact us to discuss. While attending one of our events these terms and conditions shall apply and must be observed.
  2. Information about us and how to contact us
    1. Who we are. We are UNITED SK8S LIMITED a company registered in Scotland. Our company registration number is SC589014 and our registered office is c/o Douglas Home & Co, 47-49 The Square, Kelso, TD5 7HW.
    2. How to contact us. You can contact us by e-mail at bookings@unitedsk8s.com or by writing to us at:
      United Sk8s Limited
      c/o Douglas Home & Co
      47-49 The Square
      Kelso
      TD5 7HW
    3. How we may contact you. If we have to contact you we will do so by telephone; by writing to you at the email address or postal address you provided to us; or by speaking with you when you attend one of our event.
    4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
  3. Our contract with you
    1. How we will accept your order. Our acceptance of your order will take place when we confirm that your payment and booking request to attend one of our events as been accepted. If you order your ticket(s) for our events online then, once you have received your booking confirmation from us, a contract will come into existence between you and us. However, if you purchase your ticket(s) by attending one of our events in person then a contract will come into existence between you and us when we confirm that you may attend our event and we have received payment from you.
    2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the services. This might be because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of our services.
    3. Your ticket. When we confirm your booking and payment then we will assign a ticket number to your order and tell you what it is when we accept your order – this ticket number may appear in the e-mail you receive from us or may be printed on the ticket. It will help us if you can tell us the ticket number whenever you contact us about your order. If you purchased a ticket for one of our events through our website then the e-mail that you receive from us constitutes your proof of purchase. Please check that you have received this e-mail following your purchase. We shall have no responsibility should you not receive this e-mail due to reasons out of our control, for example junk or spam filtering. The confirmation e-mail must be presented to us at the entrance to our event. We may ask you to provide us with further confirmation such as the credit or debit card used to purchase the ticket or a form of government issued photographic ID such as a driving licence.
    4. Accuracy of your information. It is your responsibility to check the accuracy of the details that you have provided to us and the details on your e-mail confirmation or the ticket (as the case may be). Please keep your ticket (whether physical or e-mail) in a safe place. We cannot be held liable for any tickets that are lost or stolen.
    5. Expiry of your ticket. If you participate at our event and leave early then your ticket shall expire when you leave and you will not be entitled to a refund for any unused portion of the ticket. If you do not arrive (“no show”) or do not participate at the event specified in your ticket then you shall not be entitled to a refund.
    6. Transferability. You may only transfer your ticket to another individual of the same ticket category (e.g. adult entry may only be transferred to another adult) and only for the same event for the same time at the same location.
  4. Your rights to make changes
    1. If you wish to make a change to your order with us then please contact us as soon as possible. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of your ticket, the timing of the event, or anything else which would be necessary as a result of your request change and we will ask you to confirm whether you wish to go ahead with the change. Please note that we cannot always make changes if you request them, for example, this may be because our event is already fully booked or the facilities at the place of the event may not be able to cater to your request.
  5. Our right to make changes
    1. Minor changes to the services. We may change the event:
      1. to reflect changes in relevant laws, regulations, or codes of practice; and
      2. to implement minor technical adjustments and improvements, for example, to address a health and safety concern. These changes will not affect your use of our services and attending our events.
    2. More significant changes to the services. In addition, we may need to make more significant changes to the services that you receive from us. For example, if the venue where the event takes place becomes unavailable then we will get in touch with you and you may then contact us to end the contract and receive a full refund.
  6. Providing the services
    1. When we will provide the services. We will supply our roller skating and events services to you from the date set out in your ticket and for the duration set out in that ticket. The completion time for the services is set out in the ticket or when you leave the venue where the event is taking place or you may end your contract with us as described in Clause 7 or we may end the contract by written notice to you as described in Clause 8.
    2. We are not responsible for delays outside our control. If our performance of the event and/or the services is affected by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event outside our control but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.
    3. What will happen if you do not provide required information to us. As we informed you in the description of the services in our brochure or on our website, we will need certain information from you so that we can provide the services to you, for example, we will need to know your name, address, and mobile number. We may also ask how old you are and if you are accompanied by a parent or guardian. Under certain circumstances, for example where we feel that we require more information in understand health concerns, we may also contact you to ask for this information. If you do not, within a reasonable time of us asking for it, provide us with this information, or you provide us with incomplete or incorrect information, we may either end the contract (see Clause 8.1) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for providing the services late or not providing any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
    4. Reasons we may suspend the services. We may have to suspend our event to:
      1. deal with technical problems or make minor technical changes; or
      2. update our services to reflect changes in relevant laws, regulatory requirements, or codes of practice
    5. Your rights if we suspend the services. We will contact you as soon as reasonably practical to tell you we will be suspending the services, unless the problem is urgent or an emergency. If we have to suspend the services we may adjust the price so that you do not pay for services while they are suspended, for example, we may do this on a pro rata basis if you are unable to attend the entirety of our event due to our suspension. You may contact us to end the contract if we suspend the services and we will refund any sums you have paid in advance for services not provided to you.
    6. We may also suspend the services if you do not pay. If you do not pay us for the services when you are supposed to (see Clause  10.4) and you still do not make payment when you attend our event in person then we may refuse access to our event and our services and if you have any outstanding payments due to us, such as unpaid tickets, then  we may suspend supply of the products until you have paid us the outstanding amounts.
    7. Minimum age requirements. No child or children under the age of sixteen (16) will be permitted to attend our events unless they are accompanied by an adult, who shall be at least eighteen (18) years or older.
    8. Prohibited items. You cannot bring any objects to our events that may be regarded as offensive, cause injury or annoyance, this includes but is not limited to, weapons, fireworks, whistles, musical instruments, radios or sound producing electronic devices, or items designed for throwing. If you are found to be in possession of any such items, then you may be asked to desist and immediately be removed from the venue without the right to a refund and we may required to report the matter to the police and you may be prosecuted.
    9. Ticket Inspection. Each ticket that you purchase from us entitles one (1) person entry to one of our events on a single occasion. Accordingly, you must hold a valid ticket at all times and must have it on your person available for inspection by our staff or representatives. Failure to produce a valid ticket upon our request may result in your removal from our event.
    10. Health & safety and medical conditions. We may use music, sound, and a variety of special effects (including strobe lighting) at certain times or in certain areas during your attendance at our events. We strongly recommend that if you have high blood pressure, heart conditions, back or neck problems, brittle bones, joint injuries or other pre-existing medical conditions that you contact us in advance or speak to our staff or representatives at the venue for further details. From time to time we will also draw your attention to certain health and safety procedures which you must adhere to, for example, fire evacuation and proper use of equipment in connection with our services. Please do not take part in our events if you are pregnant or suspect that you may be. Please understand that roller skating is a high intensity activity. You accept and acknowledge that you take part entirely at your own risk.
    11. Clothing. You are required to remain fully clothed while attending our events and this includes the wearing of shirts and shoes or roller skates (as the case may be) at all times. This is both for your own comfort and for the safety of our guests.
    12. Personal belongings. Please understand that we provide our services and events at various locations throughout the country and, as a result, the availability of locker or other secure storage facilities may vary greatly. You must keep your personal belongings with you at all times. We will not be liable to you for loss, theft, or damage to any personal belongings.
    13. Skate hire. If you do not order skate hire online at the time of purchasing your ticket or you arrive in person on the day of the event, then we cannot guarantee the availability to skate equipment. If you ordered and paid for skate equipment in advance and we fail to provide you with your equipment, then we will refund you the skate hire fees.
    14. Electronic devices. For the purposes of health and safety, photography, taking/viewing videos, use of mobile phones, laptops, tablets, laser pointers, flashlights, audio/music devices, reading of books, newspapers, or magazines is prohibited in the roller skating rink. Photography and video is strictly limited to personal use and shall not be used for any commercial purposes – please ask our staff or representatives for the appropriately designated areas for use of electronic devices such as mobile phones and cameras.
  7. Your rights to end the contract
    1. You can always end the contract before the services have been supplied and paid for. You may contact us at any time to end the contract for the services, but in some circumstances, we may charge you certain sums for doing so, as described below.
    2. What happens if you have good reason for ending the contract. If you are ending the contract for a reason set out at Clause 7.2.1 to Clause 7.2.5 below the contract will end immediately and we will refund you in full for any services which have not been provided or have not been properly provided. The relevant reasons are:
      1. we have told you about an upcoming change to the services or these terms which you do not agree to (see Clause 5.2);
      2. we have told you about an error in the price or description of the services you have ordered, and you do not wish to proceed;
      3. there is a risk the services may be significantly delayed because of events outside our control;
      4. we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period exceeding twenty-five percent (25%) of the duration of that event (for example, if a four (4) hour event is delayed for more than one (1) hour); or
      5. you have a legal right to end the contract because of something we have done wrong.
    3. What happens if you end the contract without a good reason. If you are not ending the contract for one of the reasons set out in Clause 7.2, the contract will end immediately but we may charge you reasonable compensation for the net costs we will incur as a result of your ending the contract.
  8. Our rights to end the contract
    1. We may end the contract if you break it. We may end the contract at any time by notifying you if:
      1. you are under the age of sixteen (16) at the time you order your tickets from us;
      2. you do not make any payment to us when it is due;
      3. you resell or attempt to resell your ticket and/or order;
      4. you do not provide us with information that is necessary for us to provide the services, for example, your name, address, mobile number, age, and health or medical conditions;
      5. you fail to comply with any instructions given to you by our staff or representatives;
      6. you fail to comply with relevant health and safety instructions, notices, policies, or announcements;
      7. you act in a manner that is disruptive, dangerous, threatening, inappropriate, misbehave, and/or your behaviour is likely to have an adverse effect on the safety, security, and/or enjoyment of other guests or our staff;
      8. you are, or believed to be, under the influence of alcohol or drugs;
      9. you wear clothing that we deem to display inappropriate messages or images;
      10. you use personal devices such as mobile phones, mp3 players, laptops, or tablets whilst attending our events;
      11. you fail to produce a valid ticket to us upon our request;
      12. you damage or destroy any facilities, equipment, plant, or machinery at the venue for the event where the services take place,
      13. and we reserve the right, at our sole discretion, to refuse admission to our events, ban you from our events, or remove you from our events and with no reason given or stated. Smoking and e-cigarettes are strictly prohibited outside of designated areas.
    2. Own equipment. We reserve the right, at any time, to inspect your own equipment prior to permitting you to attend our event. We do not permit any equipment that is dirty, damaged, oiled, or dangerous and we may check your equipment at any time.
    3. You must compensate us if you break the contract. If we end the contract in the situations set out in Clause 8.1 we will refund any money you have paid in advance for services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract including, but not limited to, costs in repairing or restoring damaged facilities, equipment, plant, or machinery.
    4. We may stop providing the services. We may write to you or speak to you if you are at one of our events, to let you know that we are going to stop providing the services. Subject to Clause 8.3, will refund any sums you have paid in advance for services which will not be provided.
  9. If there is a problem with the services
    1. How to tell us about problems. If you have any questions or complaints about the services, please contact us. You can contact us by e-mail at bookings@unitedsk8s.com or by writing to us at:
      1. United Sk8s Limited
        c/o Douglas Home & Co
        47-49 The Square
        Kelso
        TD5 7HW
    2. Alternatively, you can speak to one of our staff or representatives during the event.
    3. Summary of your legal rights. See the box below for a summary of your key legal rights in relation to the services. Nothing in these terms will affect your legal rights.
      1. his is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.The Consumer Rights Act 2015 says:
      • You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill or get some money back if we can’t fix it.
      • If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
      • If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.
    4. Our guarantee in addition to your legal rights. We offer the following goodwill guarantee which is in addition to your legal rights (as described in Clause 9.2) and does not affect them. In the unlikely event there is any defect with the services:
      1. if remedying the defect is impossible or cannot be done within a reasonable time or without significant inconvenience to you we will refund the price you have paid for the services.
      2. in all other circumstances we will use every effort to repair or fix the defect free of charge, without significant inconvenience to you, as soon as we reasonably can and if we fail to remedy the defect we will refund the price you have paid for the services
    5. You may transfer our guarantee at Clause 9.3 to a person to whom you have transferred your ticket to provided that the individual receiving your ticket falls within the same age or category of your ticket and we may require you to provide reasonable evidence that they are now the owner of the ticket, for example by e-mailing us.
  10. Price and payment
    1. Where to find the price for the services. The price of the services (which includes VAT) will be the price set out in our price list in force at the date of your order. You can find details of our price list on our website or by attending one of our events. We take all reasonable care to ensure that the prices of services advised to you are correct. However please see Clause 10.3 for what happens if we discover an error in the price of the services you order.
    2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we provide the services, we will adjust the rate of VAT that you pay, unless you have already paid for the services in full before the change in the rate of VAT takes effect.
    3. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the service’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the service’s correct price at your order date is higher than the price stated in our price list, we will contact you for your instructions. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and not perform the services.
    4. When you must pay and how you must pay. You must pay the full price of the services, before we start providing them. We accept payment by way of cash, debit card, or credit card. We reserve the right to refuse any debit card or credit card that is not issued by a United Kingdom financial institution. We only accept payment in Pounds Sterling (£).
    5. What to do if you think an invoice or ticket is wrong. If you think an invoice or ticket is wrong please contact us promptly to let us know.
  11. Our responsibility for loss or damage suffered by you
    1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. Our liability for direct losses you suffer as a result of us breaching a contract between us is limited to the purchase price of your ticket.
    2. For the avoidance of doubt, we strongly recommend that you wear appropriate protective equipment when attending our events, for example, wrist, elbow, or knee guards – especially if you are new or a beginner skater or a child. Roller skating is a great form of fitness but, as with any event that involves extended or extraneous movement, you accept and acknowledge that we will not be responsible to you for loss or damage you suffer as a result of failing to wear appropriate protective equipment. If you bring your own skates and/or safety equipment then you are solely responsible for its maintenance and upkeep – we shall not be liable to you for any accidents or injuries arising from your use of your own equipment.
    3. Indirect losses. We shall not be liable to you for any indirect or consequential loss or for any loss of income, revenue, business, goodwill, loss of profits or contracts, loss of data, disappointments or emotional distress or injury to feelings and/or any other loss or damage which was not reasonable foreseeable whether arising under delict or tort (including negligence), common law, breach of contracts or otherwise.
    4. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services including the right to receive services which are as described and supplied with reasonable skill and care.
    5. We are not liable for business losses. We only supply the services for domestic and private use. If you use the services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  12. How we may use your personal information
    1. We will use the personal information you provide to us to:
      1. provide the services;
      2. process your payment for such services; and
      3. if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these communications at any time by contacting us.
    2. CCTV. For your safety and security, we may operate CCTV at our events and/or the owners, proprietors, or managers of the venue may operate CCTV.
    3. Photography, video, and social media. We may occasionally take photographs and videos at our events which may feature our guests and post these on our social media accounts or use these in our promotional, advertising, or publicity. You accept that we may use such images and videos in perpetuity and you further agree that copyright in these materials shall belong to us. We will do our best to keep your identity anonymous and we will not identify you in our photography, video, and social media if we have not obtained your consent.
    4. We may pass your personal information to third parties where it is necessary for us to deliver our services or process your order. If you pay for your ticket online we may pass your personal information to our payment partners who will process your personal information for the purposes of payment. We may also be required to provide the owners, proprietors, or managers of the venue where the event takes place with some of your personal information for health and safety, regulatory, insurance, or legal reasons. These entities may retain some of your personal information for their own records and legal obligations but not for the purposes of marketing to you.
    5. Subject to Clause 12.4, we will only give your personal information to other third parties where the law either requires or allows us to do so.
  13. Other important terms
    1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within fourteen (14) days’ of us telling you about it and we will refund you any payments you have made in advance for services not provided.
    2. You may only transfer your rights under our guarantee to someone else. You may only transfer your rights or your obligations under these terms to another person with our written consent. We may withhold our consent if we believe that your transfer may be prejudicial to our rights under this contact. However, you do not need our consent to transfer the benefit of our guarantee in Clause 9.3 (see Clause 9.4).
    3. Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in Clause 9.3 in respect of our guarantee. Neither of us will need the consent of any person acquiring rights under our guarantee to end the contract or make any changes to these terms.
    4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things or prevent us taking steps against you at a later date.
    6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by Scottish law and you can bring legal proceedings in respect of the services in the Scottish courts. If you live in England you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.
    7. Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to the Scottish Arbitration Centre via their website at https://scottisharbitrationcentre.org.